Do you offer 24/7 customer support? Do you offer phone support? How do I contact support for help? What kind of network connectivity do you have? Do you offer 24/7 customer support? Yes we offer true 24/7 technical support via email using our web based ticket system. Do you offer toll free phone support? Yes but only if it can't be solved via email first as it slows down our response time. By providing support via email we are able to file all communications between both parties with our ticket based support system to give you a more accurate and faster response. We can usually offer you a solution to any problem you may have in less time then you would be on hold if we offered 24/7 phone support (if you have been with other hosts who claim to offer this you know exactly what we mean). How do I contact support for help? Just send an email to our Support Department, you will receive a reply within minutes. What kind of network connectivity do you have? Our connectivity to the Internet consists of 4 GigEs and an OC192 Self-Heal Sonet Ring to bring you superior uptime and reliability. With our network connectivity and routing ability, we are able to distribute 95% of all traffic to its destination without going through multiple networks, which results in faster downloading speed for your customers.